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Po-Ko Home · Legal and support
Po-Ko Home Support
Help with family accounts, invitations, tasks, proof, Apple Watch, privacy, and Pro.
1. Contact
Email: support@poko-go.com
2. Include with your request
Include the account email, family name, device model, iOS or watchOS version, app version and build, a short description, approximate time, and a screenshot if appropriate. Never send a password, login code, private proof photo, or full App Store receipt.
3. Common topics
Login or password reset, personal family invitation, role mismatch, QR invitation, task or proof sync, camera permissions, reminders, Apple Watch pairing, restoring Pro, family transfer, data export, and deletion.
4. Subscription help
A parent can open Profile > Family plan to buy, restore, or manage Po-Ko Home Pro. Apple handles payment and eligible refund requests. Contact Po-Ko support when an active purchase is not unlocking the selected family.
Last updated: July 23, 2026.