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Po-Ko Home · Legal and support
Po-Ko Home Refund Policy
How trial, cancellation, and App Store refund requests work for Po-Ko Home Pro.
1. Free plan and trial
The Free plan has no subscription charge. Eligible new subscribers receive the introductory trial displayed by Apple. Cancel before the trial renewal date shown in Apple ID settings to avoid the first paid renewal.
2. App Store purchases
Apple decides eligibility for App Store refunds. Requests can be submitted at reportaproblem.apple.com. Cancelling a subscription stops future renewals but does not automatically create a refund.
3. Technical entitlement help
If the App Store shows an active Po-Ko Home Pro purchase but the selected family remains Free, use Restore Purchases and then email support@poko-go.com with the account email, family name, and device/app version. Do not send the full receipt.
Last updated: July 23, 2026.