Delete a Po-Ko Home Account or Family

In-app controls for account export, session revocation, family transfer, and deletion.

1. Account deletion

Open Profile in Po-Ko Home and choose the account deletion option. The request has a 7-day cancellation period before live account data is deleted.

2. Family owner controls

A family owner can export, transfer, or request deletion of the family. Deleting one personal account does not silently delete a family that still requires an owner; transfer may be required first.

3. Export and device control

The app provides account export and device-session revocation. Private export files expire after 24 hours.

4. If you cannot access the app

Email support@poko-go.com from the account email with the subject “Po-Ko Home account deletion request.” Include the family name and requested action. Po-Ko may ask for limited verification.

5. Limited retention

Deleted live data may remain temporarily in encrypted backups until normal backup expiry. Limited pseudonymous security, abuse-prevention, subscription, tax, or legal records may be retained where required.

Email support All Po-Ko products

Last updated: July 23, 2026.